Nearide Privacy Policy

17354789 CANADA INC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our ridesharing platform and related services (the "Services"). We operate in Canada and comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial legislation.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

We collect personal information that you provide to us directly, as well as information collected automatically through your use of our Services. The types of personal information we may collect include:

• Identification and Contact Information: Full name, date of birth, gender, and optionally your address.
• Driver-Specific Information: For drivers, we collect details from your driving license, such as license number, issuance date, expiration date, and any relevant endorsements or restrictions, to verify eligibility and ensure compliance with regulatory requirements.
• User Experience Data: We use Microsoft Clarity (or similar tools) to collect anonymized or aggregated data about your interactions with our platform, such as session recordings, heatmaps, and usage patterns, to improve user experience. This may include device information, browser type, IP address, and navigation behavior.
• Other Information: Any additional information you voluntarily provide, such as feedback, preferences, or communications with us.

We do not collect sensitive personal information beyond what is necessary for providing our Services, and we limit collection to the minimum required.

• Directly from You: When you register an account, apply to become a driver, book a ride, or interact with our support team.
• Automatically: Through cookies, web beacons, and similar technologies on our website and app. Microsoft Clarity helps us gather insights into how users engage with our platform.
• From Third Parties: We may receive information from regulatory bodies (e.g., for driving license verification) or service providers involved in our operations.

We use your personal information for the following purposes:

• To provide and maintain our Services, including matching riders with drivers, processing bookings, and facilitating rides.
• To verify identities and ensure safety, such as background checks for drivers using driving license information.
• To improve our platform, analyze trends, and enhance user experience via tools like Microsoft Clarity.
• To communicate with you, including sending service updates, promotional offers (with your consent where required), or responding to inquiries.
• To comply with legal obligations, such as reporting to authorities or responding to regulatory requests.
• For internal purposes, like auditing, data analysis, and research to develop new features.

We only use your information in ways that are compatible with the purposes for which it was collected or as otherwise authorized by you.

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Service Providers: We share information with trusted third-party vendors, such as payment processors, background check services, or analytics providers like Microsoft Clarity, who assist us in operating our Services. These providers are contractually obligated to protect your information and use it only for the services they provide to us. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data
• For Legal Reasons: If required by law, such as in response to a court order, subpoena, or regulatory investigation, or to prevent harm, fraud, or illegal activities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.
• With Your Consent: For any other purpose where you have provided explicit consent.

We ensure that any sharing complies with Canadian privacy laws and is limited to what is necessary.

Your personal information is stored on secure servers located in Canada or in jurisdictions with adequate privacy protections as determined by Canadian authorities. We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or regulatory purposes).

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, misuse, or alteration. This includes encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

Under Canadian privacy laws, you have rights regarding your personal information, including:

• Access and Correction: You can request access to your personal information and ask us to correct inaccuracies.
• Withdrawal of Consent: Where we rely on your consent, you may withdraw it at any time (though this may affect your ability to use certain Services).
• Deletion: You can request deletion of your information, subject to legal retention requirements.
• Opt-Out: You may opt out of promotional communications or certain data collection (e.g., via Clarity) by adjusting your account settings or contacting us.

To exercise these rights, contact us at the details provided below. We will respond to requests within the timeframes required by law (typically 30 days).

Our platform uses cookies and similar technologies to enhance functionality and collect user experience data. Microsoft Clarity may use session replay and heatmapping to anonymously track interactions. You can manage cookie preferences through your browser settings, but disabling them may limit some features.

For more details on Clarity's practices, please refer to Microsoft's privacy statement.

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or app and updating the effective date. Your continued use of our Services after changes constitutes acceptance of the revised policy.